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#Palo alto globalprotect vpn client timeout upgrade#
#Palo alto globalprotect vpn client timeout windows 10#

#Palo alto globalprotect vpn client timeout upgrade#

It is my opinion on this matter we ran into the fact that on the Windows asset, there was an active msiexec.exe instance either executing or idling when the policy for the GlobalProtect VPN client received the updated client policy instructions to upgrade from v5.1.5 to v5.2.4, in addition to unanticipated behavior regarding cache information stored on both the Windows and OS X assets in regards to the SAML authentications and Duo MFA. Once these actions were performed on the assets, connections to the GlobalProtect VPN were successful without fault. This same procedure was performed on both Windows and OS X assets, in addition to executing “ Disk Cleanup” on the Windows Asset ( selecting all radio buttons to purge) and clearing the “ ~/Library/Caches” folder on the OS X asset ( selecting all files/folders in this location and moving to the OS X “Trash” bucket). Upon remembering a similar issue with the Duo Access Gateway servers with a different published SAML application requiring MFA after the Duo Access Gateway server upgrade from v1.5.10 to v1.5.11, it was necessary for any user who accessed a website configured for SAML authentication and MFA through Duo to clear the cache in their respective web browser. URL: h**s:///dag/resources/post.jsĭo you want to continue running scripts on this page? (Yes/No)

#Palo alto globalprotect vpn client timeout windows 10#

In all instances, when the Duo MFA window appeared and the MFA method was selected ( Duo Push, Phone Call, or Passcode), the window on the Windows 10 asset would produce a script error, and the OS X asset would present a similar window sans any descriptive text as to what error occurred.Īn error has occurred in the script on this page This was after numerous uninstalls and reinstalls of the client for both Windows and OS X assets.

Upon accessing the end users’ laptops ( both a Windows 10 Enterprise and OS X v10.15.x), we were unable to establish a successful connection of the users GlobalProtect VPN client.

The issues reported began to sporadically come in relating to certain users who were experiencing the issue of being unable to establish a VPN connection and/or no network connectivity relating to their client upgrade and an active/idling msiexec.exe running at the same time as noted in Palo Alto Support article.

I recently upgraded our DAG servers to the v1.5.11 release last Wednesday, 06 Jan 20, in addition to approving for deployment/upgrade the GlobalProtect client from v5.1.5 to v5.2.4.This is via a SAML connection between the firewall(s) in question and our deployed Duo Access Gateways ( running version 1.5.11 – release date 15 Dec 20). We utilize Duo MFA for multifactor when our clients connect via the GlobalProtect VPN client.Sharing this here in the off-chance someone else has the misfortune of slamming headfirst into this GlobalProtect-Duo MFA-SAML Authentication combo from hell: PANW - Press Releases & Public Statements.

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